General Terms and Conditions
1. Introductory Provisions
These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the rights and obligations between the operator of the website studentsprague.com (hereinafter referred to as the “Operator”) and the users or customers (hereinafter referred to as the “Customer”) who use the offered services and products.
The Operator of the website is Students Prague s.r.o., with its registered office at Záhřebská 10, Prague 2, 120 00, Company ID No.: 04576837, registered in the Commercial Register maintained under file No. C 249834/MSPH at the Municipal Court in Prague.
By using the Website and ordering services/products, the Customer agrees to these GTC.
2. Services and Products
The Operator mainly offers services for international and Czech students in Prague, such as:
-
accommodation services and assistance in finding housing,
-
student events, trips, and social activities,
-
advisory services related to studying and staying in the Czech Republic.
The exact specification of services is always provided in the description on the Website for each particular offer.
3. Order and Conclusion of the Contract
An order becomes binding at the moment it is submitted through the online form.
By concluding the contract, the Customer confirms that they have read and agree with the GTC.
The Operator shall confirm receipt of the order by email to the Customer’s address provided during registration or in the order.
4. Price and Payment Terms
Prices of services and products are listed on the Website including VAT (if applicable).
Payment is made online via a payment gateway, by bank transfer, or by another method specified on the Website.
Payment must be made within the deadline specified in the order confirmation; otherwise, the order may be cancelled.
5. Cancellation Policy and Withdrawal from the Contract
The Customer has the right to withdraw from the contract within 14 days of its conclusion, unless otherwise specified (e.g., for services with a fixed date).
In the event of cancellation by the Customer after the service provision has started, the Operator is entitled to charge a cancellation fee according to the conditions stated for the specific service.
Refunds will be made in the same manner as the original payment, unless otherwise agreed by the parties.
6. Rights and Obligations of the Parties
The Operator undertakes to provide services properly and in accordance with the description on the Website.
The Customer is obliged to provide truthful information during registration and ordering and to follow the Operator’s instructions.
The Operator is not liable for damages caused by false information provided by the Customer.
7. Personal Data Protection
The Operator processes Customers’ personal data in accordance with applicable legal regulations (GDPR).
Details regarding the processing of personal data are provided in the Privacy Policy available on the Website.
8. Final Provisions
These GTC are valid and effective from July 1, 2025.
The Operator reserves the right to unilaterally amend these GTC. The new version becomes effective on the date of its publication on the Website.
The legal relations between the Operator and the Customer are governed by the laws of the Czech Republic.